Refund policy
Return and Refund Policy for The Supreme Success Shop
We want you to love your experience with The Supreme Success Shop! However, if something doesn’t meet your expectations, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are only accepted for unused and unopened items in their original packaging.
- Items must be returned within 30 days of receiving your order.
2. Reasons for Return
We accept returns for the following reasons:
- Defective products: Items that arrive with manufacturing defects.
- Damaged items: Items damaged during shipping.
- Incorrect orders: Items that were sent incorrectly or are not what you ordered.
Note: Products that have been opened, used, or tampered with are not eligible for return due to hygiene reasons.
3. Refund Method
Refunds will be issued to the original payment method once the returned product has been inspected and approved.
4. Return Shipping Costs
The customer is responsible for covering return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us.
5. Exclusions
- Due to hygiene and safety concerns, certain items (e.g., opened skincare products) are non-returnable.
- Gift cards or promotional items cannot be returned or refunded.
6. How to Initiate a Return
To initiate a return:
- Visit the Contact Us section in our website menu.
- Provide the following details:
- Your order number.
- The product you wish to return.
- The reason for the return.
- Our customer service team will guide you through the next steps.
If you have any further questions, feel free to reach out to us at supremesuccessshop@gmail.com.